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Tuesday, April 30
 

07:45 EDT

Registration & Exhibit Showcase
Tuesday April 30, 2024 07:45 - 08:45 EDT

08:45 EDT

2024 Summit Attendee Speed Networking
For today’s healthcare marketer, the idea of collaboration is one that should never leave the table. Successful organizations will ensure that their internal departments are working hand-in-hand with one another. And, even more successful companies know that there could be huge benefits to reap by collaborating with others across the healthcare ecosystem. To instill this idea of collaborating for success, we are going to play a fun little ice-breaker game.

Tuesday April 30, 2024 08:45 - 09:00 EDT

09:00 EDT

09:05 EDT

KEYNOTE: An Introduction to the Cognitive Age: AI Driving Change in Healthcare
Speakers
avatar for John Nosta

John Nosta

Keynote, Speaker, Innovation Theorist, NostaLab
First and foremost, John Nosta is a thinker entrenched in the world of technology, science, medicine, and innovation. As the founder of NostaLab, a globally recognized innovation think tank, he embodies an inspired vision of transformation that resonates across industries and intellectual... Read More →


Tuesday April 30, 2024 09:05 - 09:45 EDT

09:45 EDT

KEYNOTE: Getting your Omnichannel and Digital Transformation Unstuck: A Lesson from South Park's Underpants Gnomes
Speakers
avatar for Ryan Slipakoff

Ryan Slipakoff

CTO, Klick
Ryan is a recognized industry thought leader, speaker, executive leader, partner and problem solver. Seamlessly harmonizing teams and expertise across clinical science, technology, data, omnichannel experience, content, creative, strategy and operations, he builds and leads companies... Read More →


Tuesday April 30, 2024 09:45 - 10:15 EDT

10:15 EDT

PANEL: Adapting to Cultural & Behavioral Changes: Leveraging your Team in the AI World
  • How have customer needs changed in the last 12 months and how can marketers keep up with the speed of future changes?
  • The why of generative AI for pharma marketing: What are the key objectives generative AI should contribute to for customer experience marketing?
  • Why is it so important not to miss this boat and how do we drive our marketers to deliver?
  • When we talk about Precision Content using AI, what type of content is the most impactful in getting patients or providers to change their behaviors?
  • How does pharma refine and improve its AI capabilities given that all AI requires large datasets to test and refine it over time? Is this data that pharma generates, owns or does it outsource it to others, and if so, to whom?
  • How will generative AI change pharma in the short and longer term?

Speakers
avatar for Robert Britting

Robert Britting

Senior Director, US Marketing & North American Innovation, Teva
Dr. Robert Britting is a pharmaceutical executive with 22+ years experience leading teams across all commercial functions. His natural style is to be a servant leader and prides himself on transforming businesses to be sustainable, while driving revenue and empowering people to be... Read More →
avatar for John Nosta

John Nosta

Keynote, Speaker, Innovation Theorist, NostaLab
First and foremost, John Nosta is a thinker entrenched in the world of technology, science, medicine, and innovation. As the founder of NostaLab, a globally recognized innovation think tank, he embodies an inspired vision of transformation that resonates across industries and intellectual... Read More →
avatar for Evihn Vasily

Evihn Vasily

Global Manager, Omni-Channel Marketing, Illumina
Evihn is an award-winning, data-driven digital marketer leveraging the most efficient technologies & methodologies to help businesses achieve rapid, yet sustainable growth.  11+ years engineering award-winning marketing strategy and 3+ years leading teams to growth at start-ups and... Read More →
avatar for Arun Thachi

Arun Thachi

Director of Omnichannel Solutions, IT Marketing & Sales, Boehringer Ingelheim
Arun Thachi, a visionary technology leader who is passionate about utilizing AI/ML and cutting-edge technologies to improve business outcomes. With decades of experience in technology, marketing and sales, Arun is an expert at identifying and solving complex business problems. He... Read More →


Tuesday April 30, 2024 10:15 - 10:45 EDT

10:45 EDT

Morning Networking & Exhibit Break
Tuesday April 30, 2024 10:45 - 11:15 EDT

11:15 EDT

3 Marketing Questions to Ponder
  1. Can data from the past be used for decisions about the future?
  2. Are personalization and segmentation worth the effort?
  3. Why is effectiveness valued less than efficiency?

Speakers
avatar for Jim Delash

Jim Delash

Marketing Director, Direct & Long-Tail Customer Acquisition, Vaccines, GlaxoSmithKline


Tuesday April 30, 2024 11:15 - 11:45 EDT

11:45 EDT

PANEL: Delivering Seamless HCP Omnichannel Experiences through Personalization
According to a report by EPG Health1, less than 20% of HCPs are getting personalized experiences. Nearly 80% of HCPs believe they’re experiencing a one-size-fits-all approach. By creating a personalized omnichannel experience for HCPs, pharma has the opportunity to differentiate and build lasting relationships with their HCP customers. So, why aren’t more healthcare companies providing a personalized experience? Many simply are challenged by where and how to begin. This panel opts to discuss the challenges and opportunities in implementing personalized HCP experiences which drive engagement.
  • What is key for devising a strategy to fully understand the needs of HCPs
  • Identifying key platforms to delivery personalized content / messaging
  • Create consistent messaging across all touchpoints for all customers
  • Designing a customer journey built around personalized, value-driven content and behavioral analytics
  • One size may not fit all – tailoring omnichannel strategies to account for different therapeutic areas, including rare diseases

Speakers
avatar for Jim Delash

Jim Delash

Marketing Director, Direct & Long-Tail Customer Acquisition, Vaccines, GlaxoSmithKline
avatar for Gaetan Akinrolabu

Gaetan Akinrolabu

Director, Corp. Marketing & Digital Strategy, BMS
avatar for Venera Jordan

Venera Jordan

Director, Omnichannel and Digital, Global Commercial Excellence, AstraZeneca
avatar for Michel Quintas

Michel Quintas

Director, Global Customer Engagement Lead, Biogen


Tuesday April 30, 2024 11:45 - 12:30 EDT

12:30 EDT

Networking Lunch
Tuesday April 30, 2024 12:30 - 13:45 EDT

13:45 EDT

PANEL: The HCP Experience Beyond 2024: What does Pharma Need to know?
  • What we mean by “the HCP experience”? When considering the HCP Experience, what has changed post COVID? How has the physician/patient interaction changed?
  • How does HCP Experience relate to your product/market/therapy/patient populations?
  • Where do data/analytics and technology play a role when considering the HCP Experience?
  • Which digital (all) channels should HCP-driven brands be focusing on for their own digital strategies in a post-pandemic world?
  • How real-time is data/analytics access for the field allowing for immediate personalization?  
  • How will the Pharma “rep” of the future look different?
  • What different concepts of “value” should pharma be providing HCPs in 2025+?


Speakers
avatar for Damon Basch

Damon Basch

VP, Strategic Partnerships, Veradigm
avatar for Maureen Shannon

Maureen Shannon

Head Biologics Marketing, Sun Pharma
avatar for Tarak Shah

Tarak Shah

Senior Director, Head of US Customer Engagement, Ferring Pharmaceuticals
avatar for Jey Bryant

Jey Bryant

Marketing Director, Sumitomo Pharma America, Inc.
avatar for Amy Musolino

Amy Musolino

Fmr Chief Marketing Officer Pharmaceutical Diagnostics Americas, GE Healthcare


Tuesday April 30, 2024 13:45 - 14:25 EDT

14:25 EDT

Achieving End-to-End Patient Centricity: Infusing The Voice of the Patient Throughout the Entire Value Chain
Speakers
avatar for Amy West

Amy West

Head, US Digital Transformation and Innovation, Novo Nordisk
Amy West is a senior healthcare executive with over 25 years focused on disrupting markets by championing digital transformation and commercial innovation strategies that drive positive patient experiences and outcomes. In her current role leading US Digital Transformation and Innovation... Read More →


Tuesday April 30, 2024 14:25 - 14:55 EDT

14:55 EDT

Sneak Peek: Sermo's Walled-Garden HCP Social Platform & Social Intelligence Capabilities
Speakers
avatar for Jim Dominick

Jim Dominick

SVP, Business Development, Sermo


Tuesday April 30, 2024 14:55 - 15:10 EDT

15:10 EDT

Mastering Marketing Agility: How the Right Structures and Processes Help Pharma Marketers Unleash Their Productivity
We all want to be productive and proud of what we accomplished during the week. So why is it that our high hopes on a Monday shift to heads in hands by Friday as we wonder how another week has gotten away from us.
With so many channels, reviews, and stakeholders to manage, there are obvious reasons why pharma marketers spend their days running from one thing to the next. However, when you’re working all the time but nothing gets done, it’s time for a reality check.
Let’s reframe reality and explore whether the system (structure, process, and people) has evolved to stay in sync with the complex world of modern pharma marketing.
Same old same old won’t work. To get off the hamster wheel and unleash real momentum, the right structure and process needs to be in place. But how? By embracing an agile marketing model, that is proven to save time and money while finally freeing us to focus on the most important and fulfilling work.
Join Agile marketing champion and digital transformation expert Ross Libby as he reveals how the right structure and processes are unleashing pharma marketers productivity.
By the end of this dynamic session, you’ll be able to:
  • Understand the structural components (organizational design & operating model) needed to unlock new ways of marketing
  • Leverage these new ways of marketing to visually manage flow, iteratively deliver value, and continually prioritize what’s most important
  • Map measures that matter (e.g. employee engagement, operational effectiveness, customer centricity, business impact…) to the transformational journey

Speakers
avatar for Ross Libby

Ross Libby

Chief Value Officer, AgileSherpas


Tuesday April 30, 2024 15:10 - 15:25 EDT

15:25 EDT

Afternoon Networking & Exhibit Break
Tuesday April 30, 2024 15:25 - 15:45 EDT

15:45 EDT

Surprising Things about HCP Social Media Behavior
Speakers
avatar for Danny Flamberg

Danny Flamberg

VP Strategy, HCP, Liveworld


Tuesday April 30, 2024 15:45 - 16:15 EDT

16:15 EDT

Reinventing Digital Transformation to Elevate Patient CX: What can Pharma Learn from other Industries?
Speakers
avatar for Robert Britting

Robert Britting

Senior Director, US Marketing & North American Innovation, Teva
Dr. Robert Britting is a pharmaceutical executive with 22+ years experience leading teams across all commercial functions. His natural style is to be a servant leader and prides himself on transforming businesses to be sustainable, while driving revenue and empowering people to be... Read More →


Tuesday April 30, 2024 16:15 - 16:45 EDT

16:45 EDT

Activate Patients and HCPs with Health Literacy & Behavioral Science
Learn the key principles of health literate communication so you can break through the clutter of digital communication. This is important for both patients and HCPs – everyone benefits from clear communication. We will share simple principles and specific examples so you walk away ready to apply this to your own work right away.

Speakers
avatar for Suzanne Kirkendall

Suzanne Kirkendall

CEO, North America, BVA Nudge Consulting


Tuesday April 30, 2024 16:45 - 17:15 EDT

17:15 EDT

Raise your HCP Game: Shortcuts to getting their Attention through Exclusivity
Speakers
avatar for Matt McGuire

Matt McGuire

Head of Bulletin Healthcare & Media, Bulletin Healthcare


Tuesday April 30, 2024 17:15 - 17:30 EDT

17:30 EDT

19:30 EDT

Private Dinner hosted by Liveworld (Invite only)
A meal and an old-fashioned group conversation on what we think works, what doesn’t work, what we wished works, and what we really want when using social media as a piece of omnichannel HCP marketing.

Tuesday April 30, 2024 19:30 - 21:00 EDT
 
Wednesday, May 1
 

08:00 EDT

Morning Refreshments & Exhibit Showcase
Wednesday May 1, 2024 08:00 - 08:55 EDT

08:55 EDT

Chairperson’s Welcome & Opening Remarks
Wednesday May 1, 2024 08:55 - 09:00 EDT

09:00 EDT

Solving for This Year’s Congested Media Marketplace
Throughout any election cycle, competition to reach your target customers soars. But recent trends suggest that, in 2024, demand for advertising space will be fiercer than ever. As pharma marketers, we can make choices today to help avoid lower prescription rates and worse patient outcomes.
  • Understand the potential impact of the election cycle on pharma brand campaigns in terms of reach, cost pers, and missed opportunities.
  • Learn how your campaigns might avoid overlap with the most important dates of the 2024 election cycle.
  • Explore which platforms will see the most competition this year.
  • See which conditions most likely require adjusted approaches to reach relevant patients and providers.
  • Explore how you can evaluate and adapt your 2024 media plans to help ensure brand and patient success.

Speakers
avatar for Jen Loga

Jen Loga

VP Analytics, DeepIntent


Wednesday May 1, 2024 09:00 - 09:30 EDT

09:30 EDT

Designing and Implementing an Orchestrated Omnichannel CX for Marketing, Medical and Sales
Speakers
avatar for Tarak Shah

Tarak Shah

Senior Director, Head of US Customer Engagement, Ferring Pharmaceuticals


Wednesday May 1, 2024 09:30 - 10:00 EDT

10:00 EDT

Beyond Silos: Breaking Sales-Marketing Barriers for Better Customer Engagement
Speakers
avatar for Evihn Vasily

Evihn Vasily

Global Manager, Omni-Channel Marketing, Illumina
Evihn is an award-winning, data-driven digital marketer leveraging the most efficient technologies & methodologies to help businesses achieve rapid, yet sustainable growth.  11+ years engineering award-winning marketing strategy and 3+ years leading teams to growth at start-ups and... Read More →


Wednesday May 1, 2024 10:00 - 10:30 EDT

10:45 EDT

11:00 EDT

Morning Networking & Exhibit Break
Wednesday May 1, 2024 11:00 - 11:30 EDT

11:30 EDT

The Power of Podcasting to Drive Omnichannel Engagement
Speakers
avatar for Chad Parizman

Chad Parizman

Principal & Founder, Ader Communications
avatar for Bryant Powell

Bryant Powell

Associate Director, Social Media Digital Platform StrategyAssociate Director, Social Media Digital Platform Strategy, Bristol Myers Squibb
avatar for Erica Santiago

Erica Santiago

Director, External Communications & Podcast StrategyDirector, External Communications & Podcast Strategy, Pfizer


Wednesday May 1, 2024 11:30 - 12:15 EDT

12:15 EDT

Next-Gen KOL Engagement: Leveraging Trust and Tech to Forge Deeper Partnerships
Speakers
avatar for Megan Ostrower

Megan Ostrower

Head of Global External Corporate Communications, Takeda
avatar for Lusine Kodagolian

Lusine Kodagolian

Founder & CEO, StratInt Research


Wednesday May 1, 2024 12:15 - 12:45 EDT

12:45 EDT

Networking Lunch
Wednesday May 1, 2024 12:45 - 13:45 EDT

13:45 EDT

Panel: Evolving your Patient Engagement Strategy in the Changing Digital Landscape
Sylvia Park-Ekecs currently serves as the Global Head of Consumer Experience/CXO at Sanofi. She is an award-winning design visionary and leader with years of experience in Branding, User Experience (UX), Design and Management from print to digital on multi-platform and multi-devices. With her solid technical understanding of the various implementations, she balances the practical development and engineering challenges impacted by the UX vision and innovation.
 
When Sylvia is designing, she is inspired by real people in their environment and incorporates human factors and technology to generate solutions that work seamlessly into people's lives.
 
She has helped numerous organizations to achieve the most optimal user experience and design for the products and services across range of platforms and devices – including Sanofi, Disney, Technicolor, McDonald's, Virgin Mobile, Sage Software and Pearson to name a few.

Speakers
avatar for Isabel Silva

Isabel Silva

Senior Director, Global Patient Digital Health Solutions, AstraZeneca
avatar for Sylvia Park-Ekecs

Sylvia Park-Ekecs

Sanofi, Global Head of Consumer eXperience + Design | CXO


Wednesday May 1, 2024 13:45 - 14:15 EDT

14:15 EDT

Bench to Bedside: Building Trust with Patients through Video Humor
Speakers
avatar for Marsha Hartman

Marsha Hartman

SVP Global Marketing & Commercial Operations, Slingshot Biosciences


Wednesday May 1, 2024 14:15 - 14:45 EDT

14:45 EDT

 
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